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PlayHub Terms and Conditions

Welcome to PlayHub Casino. These Terms and Conditions govern your use of our website, services, games, and promotions available at PlayHub Casino.com. By registering an account or using our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before using any of our services. If you do not agree with any part of these terms, you must not use our platform.

1. About Us

At Play Hub, we operate under the name Usoftgaming N.V., a company registered at Kaya Richard J Beaujon z/n, Willemstad, Curaçao, doing business as PlayHub Casino. Our payment processing services are handled by Pulsion Processing LTD, which acts as our payment processing agent and manages the majority of payments on behalf of Usoftgaming N.V. All payment disputes are governed under Cyprus law.

2. Licensing and Regulation

Here at PlayHub, we are licensed and regulated by the Curacao Control Board. Our eGaming license is verified and certified by the Curaçao Gaming Authority (CGA). We are committed to operating transparently and in full compliance with the applicable regulatory framework. Players can verify our licensing status through the CGA Verified Certificate Seal displayed on our website.

3. Eligibility and Account Registration

3.1 Age Requirements

Our PlayHub Casino platform strictly enforces an 18+ age policy. You must be at least 18 years of age, or the legal gambling age in your jurisdiction — whichever is higher — to register and play. We reserve the right to request proof of age at any time and to suspend or close accounts where age verification fails.

3.2 Account Rules

When you register with us at Play Hub, the following rules apply:

  • You may hold only one account per person — duplicate accounts are strictly prohibited
  • You are responsible for determining whether online gambling is legal in your jurisdiction
  • You must provide accurate and truthful information during registration
  • You must not use bots, AI tools, automated scripts, or screen scraping technology on our platform
  • We timestamp all records at GMT+0 for accuracy and compliance

3.3 Restricted Jurisdictions

We do not accept registrations from residents of the following countries: United States, Aruba, Australia, Netherlands, Saba, Sint Maarten, Sint Eustatius, Czech Republic, France, Belgium, Bonaire, Lithuania, South Africa, and Curaçao. If you access our PlayHub Casino services from a restricted jurisdiction, we reserve the right to void any winnings and close your account immediately.

4. Deposits, Withdrawals and Payments

4.1 Deposit Methods

We accept a wide range of payment methods at our Play Hub platform, including Visa, Mastercard, PayPal, Neosurf, Bank Transfer, Monzo, Revolut, Flexepin, CashtoCode, Interac, Bitcoin, CoinPayments, PayOp, PayDo, and ecoPayz. We are proud to be a crypto-friendly casino, accepting Bitcoin and other cryptocurrency options.

4.2 Withdrawals and Limits

Withdrawal limits at PlayHub are determined by your Swagger VIP level. The following limits apply:

  • Copper: £2,000 per day / £5,000 per 30 days (24H processing)
  • Bronze: £2,000 per day / £7,000 per 30 days (24H processing)
  • Silver: £2,000 per day / £8,000 per 30 days (24H processing)
  • Gold: £3,000 per day / £10,000 per 30 days (24H processing)
  • Ruby: £5,000 per day / £20,000 per 30 days (24H processing)
  • Sapphire: £10,000 per day / £50,000 per 30 days (Instant)
  • Diamond: £20,000 per day / £100,000 per 30 days (Instant)
  • Platinum: £50,000 per day / £200,000 per 30 days (Instant)
  • Emerald: £100,000 per day / £400,000 per 30 days (Instant)
  • VIP: £200,000 per day / £1,000,000 per 30 days (Instant)

4.3 KYC Verification

We require a one-time Know Your Customer (KYC) verification before processing your first cashout. Until this verification is completed, withdrawals will not be processed. We may request identity documents, proof of address, and payment method verification at any stage. Deposits cannot be refunded or cancelled once they have been made.

5. Bonuses and Promotions

5.1 Welcome Bonus

At Play Hub Casino, we offer a generous welcome bonus under the code FIRST: a 100% deposit match up to £5,000 plus 100 free spins on Oath of Steel. The minimum deposit to receive the free spins is £300. Wagering requirements are set at (deposit + bonus) x15. Free spins are issued automatically upon deposit and expire 3 days from the deposit date. Slots contribute 100% to wagering; table games, video poker, and live blackjack contribute 25%. The maximum bet counting toward wagering is £200 per hand or spin.

5.2 Ongoing Promotions

Our PlayHub Casino promo code programme includes several recurring offers:

  • MONDAY Bonus: Every Monday, 100% up to £200 + 20 free spins on Chained Fighters. Minimum deposit £100. Wagering x15.
  • FRIDAY Bonus: Every Friday, 100% up to £300 + 50 free spins on Legacy of the Sages. Minimum deposit £300. Wagering x15.
  • C5000 Double Up: 100% up to £5,000 + 40 free spins on Forest Dreams. Minimum deposit £1,000 for free spins. Wagering x15.
  • QUEENS Bonus: 100% deposit bonus up to £1,000. One-time offer. Wagering x15. Valid on all live casino providers.
  • SPORTS Bonus: 100% instant match up to £100 (code: SPORTS). Wagering x5 at minimum odds of 2.1.

5.3 Live Casino Prizes

We offer exclusive live casino promotions at Play Hub, including daily Live Blackjack Prize draws. Prizes are awarded as follows: two consecutive Queens of Hearts = £1,000 instant; two consecutive Queens of Hearts plus a dealer blackjack = £5,000 instant; three sevens of the same suit in the same hand = £10,000 instant. A minimum wager of £10 applies, and players must submit a screenshot for review. Our Wild Zero's Live Roulette promotion awards a £100,000 prize pool, split among all eligible players if 0 lands four times in a row.

6. Swagger Cashback VIP Programme

At PlayHub, we reward loyal players through our Swagger Cashback VIP programme, which features 10 levels from Copper to VIP. Cashback is paid in real cash with no wagering requirements and no cap. All players begin at Copper level immediately upon registration and begin earning cashback from the start. Cashback applies to both casino and sports betting activity. We pay up to £35,000 in cashback daily, with rates ranging from 4% at Copper level to 24% at VIP level.

7. Responsible Gaming

We at PlayHub are fully committed to responsible gambling. We provide self-exclusion tools, deposit limits, and responsible gaming resources directly on our platform. If you feel that your gambling is becoming a problem, we urge you to use our self-exclusion feature or contact our support team immediately. Our responsible gaming tools are designed to help you stay in control of your play.

8. Complaints and Dispute Resolution

If you have a complaint, we ask that you submit it in writing via email within 14 days of the incident. Our support email is support@PlayHub Casino.com. If we are unable to resolve your complaint internally, you may escalate it free of charge to CADRE, an independent Alternative Dispute Resolution entity approved by the Curaçao Gaming Authority under certificate CGA/ADR/2025/01, accessible at https://cadre.online/.

9. Intellectual Property and User Conduct

Our Play Hub platform, all content, software, branding, and intellectual property remain the exclusive property of Usoftgaming N.V. You are granted a limited, non-transferable licence to use our services for personal entertainment only. Any commercial use, reproduction, distribution, or reverse engineering of our platform is strictly prohibited. We reserve all rights not expressly granted under these terms.

10. Governing Language and Amendments

We publish our terms in 24 languages to serve our international player base. However, in the event of any conflict or inconsistency between translations, the English version of these Terms and Conditions shall always prevail. We reserve the right to update these terms at any time. Continued use of our PlayHub Casino services following any update constitutes your acceptance of the revised terms. We recommend reviewing this document periodically to stay informed of any changes.

11. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform at all times. To the maximum extent permitted by applicable law, we exclude all liability for losses or damages arising from your use of our services. We are not responsible for any technical failures, connectivity issues, or third-party service interruptions that may affect your gaming experience at Play Hub Casino.

If you have any questions regarding these Terms and Conditions, please contact us at support@PlayHub Casino.com. We are here to assist you and ensure your experience with us is safe, fair, and enjoyable.

Content updated: July 21, 2026