PlayHub Privacy Policy

At PlayHub, we are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at PlayHub Casino.com and use our services. We encourage you to read this document carefully. If you have any questions about our PlayHub Casino data practices, please contact us at support@PlayHub Casino.com.

Our platform is operated by Usoftgaming N.V., registered at Kaya Richard J Beaujon z/n, Willemstad, Curaçao, doing business as PlayHub Casino. By registering an account and using our services, you confirm that you have read, understood, and agreed to the terms set out in this Privacy Policy.

1. Information We Collect

When you create an account, place bets, or interact with our PlayHub Casino platform, we may collect the following categories of personal data:

1.1 Information You Provide Directly

Full name, date of birth, and nationality
Email address, phone number, and residential address
Username, password, and account preferences
Payment details including card numbers, bank account data, and crypto wallet addresses
Identity documents submitted during KYC verification
Communications you send us via email or our support/feedback form

1.2 Information We Collect Automatically

IP address, browser type, and device identifiers
Pages visited, time spent on site, and clickstream data
Gaming activity, wagering history, and bonus usage
Transaction records including deposits and withdrawal requests
Login timestamps recorded at GMT+0 in accordance with our terms

2. How We Use Your Information

Here at PlayHub, we use the personal data we collect for clearly defined purposes. We do not sell your data to third parties. Our primary uses include:

Processing your registration and verifying your identity through our one-time KYC procedure
Facilitating deposits and withdrawals through our payment processing agent, Pulsion Processing LTD, and payment partners including Visa, Mastercard, PayPal, and others
Administering bonuses such as the PlayHub Casino welcome bonus, weekly promotions, and Swagger Cashback VIP rewards
Detecting and preventing fraud, money laundering, and unauthorised account activity
Ensuring compliance with our AML Policy and applicable regulations
Responding to your queries submitted through our support form or via email
Sending you promotional communications where you have given your consent
Complying with legal obligations under Curaçao gaming law and applicable data protection standards

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: We need your data to perform our obligations under your account agreement
Legal compliance: We are required to process certain data under our Curaçao gaming licence obligations
Legitimate interests: We use data to improve our services, prevent fraud, and protect our platform
Consent: Where you have opted in to receive marketing communications, we process your contact details accordingly

4. Sharing Your Information

Our PlayHub platform may share your personal data with carefully selected third parties in the following circumstances:

Payment processors: Pulsion Processing LTD and our listed payment partners process transactions on our behalf. All payment disputes are handled under Cyprus law.
Game providers: Certain providers such as Nolimit City, PG Soft, Hacksaw Gaming, Evoplay, and others may receive limited data necessary to deliver their games
Regulatory authorities: We may disclose data to the Curaçao Gaming Authority (CGA) or other competent bodies when required
Dispute resolution: If a complaint is escalated, relevant data may be shared with CADRE, our approved ADR entity (cadre.online), free of charge to you
Service providers: We engage trusted vendors for hosting, analytics, and security services under strict data protection agreements

5. KYC Verification and Account Security

We at PlayHub require all players to complete a one-time Know Your Customer (KYC) verification before their first withdrawal. This process is mandatory and helps us maintain a secure environment for all users. We may request:

Government-issued photo identification
Proof of address (utility bill or bank statement)
Proof of payment method ownership

We strictly enforce a one-account-per-player policy. If we detect multiple accounts or the use of AI tools, bots, or screen-scraping software, we reserve the right to close affected accounts and retain relevant data for investigation purposes.

6. Data Retention

Our PlayHub Casino team retains your personal data for as long as your account remains active and for a reasonable period thereafter, in compliance with our legal and regulatory obligations. Specifically:

Account and transaction records are retained in accordance with Curaçao gaming regulations
KYC documents are stored securely and retained for the period required by anti-money laundering laws
Marketing data is retained until you withdraw your consent

7. Cookies and Tracking Technologies

At PlayHub, we use cookies and similar technologies to enhance your experience on PlayHub Casino.com. These include session cookies, persistent cookies, and analytics trackers. By continuing to use our site, you consent to our use of cookies. You may adjust your browser settings to refuse cookies, though this may affect site functionality.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

Right to access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct inaccurate or incomplete data
Right to erasure: You may request deletion of your data, subject to legal retention obligations
Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
Right to lodge a complaint: You may raise a concern with the relevant supervisory authority or contact CADRE for dispute resolution

To exercise any of these rights, please contact us in writing at support@PlayHub Casino.com. We will respond within a reasonable timeframe and no later than required by applicable law.

9. Responsible Gaming and Data

Our PlayHub platform takes responsible gaming seriously. Data we collect about your gaming behaviour may be used to identify patterns that suggest problem gambling, in accordance with our Responsible Gaming Policy. We use this information to protect vulnerable players, enforce self-exclusion requests, and comply with our obligations as a licensed operator.

10. Restricted Countries and Age Verification

We do not accept registrations from players located in the United States, Australia, the Netherlands, France, Belgium, Lithuania, South Africa, Curaçao, and several other jurisdictions listed in our Terms and Conditions. We strictly enforce an 18+ age requirement, or the legal gambling age in your jurisdiction if higher. Age verification data is processed as part of our mandatory KYC obligations.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by updating the policy on our website. Your continued use of PlayHub Casino following any changes constitutes your acceptance of the revised policy. The English version of this Privacy Policy shall prevail in the event of any discrepancy with translated versions.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out to us. Our PlayHub support team is available via:

Email: support@PlayHub Casino.com
Support Form: Available in the footer of our website under "Support and Help"
ADR Escalation: CADRE (cadre.online) — free of charge for all eligible complaints

We are committed to handling all privacy-related inquiries promptly and transparently. At Play Hub, your trust is the foundation of everything we do, and we take our responsibility to protect your personal data seriously.

Content updated: July 21, 2026