PlayHub Cookie Policy

At Play Hub, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them at PlayHub Casino, and what choices you have regarding their use. By continuing to browse PlayHub Casino.com, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. Here at PlayHub, we use cookies to help our platform function correctly, remember your preferences, and improve the overall experience for every player. Cookies allow us to recognise your device on subsequent visits and personalise the content and services we provide to you.

Cookies are not harmful to your device and do not contain personally identifiable information on their own. However, we may combine the data collected through cookies with other information we hold about you, such as your Play Hub Casino account details, in order to deliver a better, more tailored service.

Types of Cookies We Use

Our PlayHub platform uses several categories of cookies, each serving a specific and important purpose. Below we outline the types of cookies you may encounter when visiting our site:

Strictly Necessary Cookies

These cookies are essential for our website to function and cannot be disabled. We use them to enable core features such as secure login, session management, and access to your Play Hub Casino account. Without these cookies, services you have requested — such as completing a deposit or accessing your game history — cannot be provided.

Session authentication and secure login
Load balancing and server performance
Security and fraud prevention measures
Maintaining your active gaming session
KYC and compliance verification processes

Functional Cookies

We use functional cookies at PlayHub to remember choices you make and provide enhanced, personalised features. These cookies may remember your language preference — we currently support 24 locales — your currency selection, or whether you have accepted our terms and conditions. The information collected by these cookies may be anonymised and cannot be used to track your browsing activity on other websites.

Language and locale preferences
Currency display settings (e.g., GBP, EUR, USD)
Previously visited game categories and filters
Promotional banner dismissal preferences

Performance and Analytics Cookies

Here at Play Hub, we collect aggregated, anonymous data about how visitors use our platform. These performance cookies help us understand which pages are most popular, how players navigate between sections such as the sportsbook or live casino, and where technical issues may arise. This information allows us to continuously improve our services. We may use third-party analytics providers to assist in this process, and those providers are contractually prohibited from using data for any purpose other than providing analytics services to us.

Pages visited and time spent on each section
Clicks, scrolling behaviour, and navigation paths
Error reporting and site performance monitoring
Device type, browser, and operating system data

Marketing and Targeting Cookies

Our PlayHub Casino platform may use targeting cookies to deliver relevant promotions — such as the PlayHub casino welcome bonus, our Monday and Friday reload offers, or our Swagger Cashback VIP programme communications — to players who are most likely to find them valuable. These cookies track your activity across our website and may be placed by our trusted advertising partners. We do not sell your personal data to third parties.

Tracking responses to promotional emails and banners
Personalising bonus offers and promo code communications
Retargeting visitors who have previously used a PlayHub casino promo code
Measuring the effectiveness of our marketing campaigns
Affiliate and referral tracking (including our Invite Friends programme)

Third-Party Cookies

When you visit Play Hub Casino, certain third-party services embedded on our site may also set their own cookies. These include game providers from our extensive library — such as Nolimit City, Hacksaw Gaming, Betsoft, and Evoplay — as well as payment processors, security scanning services (including Trust Guard SECURE), and our ADR partner CADRE. We do not control these third-party cookies directly. We recommend reviewing the relevant privacy policies of those third parties for full details of their data practices.

At PlayHub, we take care to work only with reputable third-party partners. Our operator, Usoftgaming N.V., and our payment processing agent, Pulsion Processing LTD, may also use cookies in connection with transaction processing and compliance obligations. All payment-related data handling is governed by applicable law as set out in our Terms and Conditions.

How Long Do Cookies Last?

Cookies we place on your device may be either session cookies or persistent cookies. Session cookies are temporary and expire when you close your browser. Persistent cookies remain on your device for a defined period — which may range from a few days to several months — or until you delete them manually.

Session cookies: Deleted automatically when you close your browser or log out of your Play Hub Casino account
Persistent cookies: Stored for a set duration (typically 30 days to 12 months) to remember your preferences on future visits

Your Cookie Choices and Controls

We respect your right to control the use of cookies. At PlayHub Casino, you may manage or withdraw your cookie consent at any time using the following methods:

Browser settings: Most browsers allow you to refuse or delete cookies through their settings menu. Disabling strictly necessary cookies may affect the functionality of our platform, including your ability to log in or place bets.
Cookie consent tool: We provide a cookie preference centre on our website where you can select which non-essential cookies you consent to.
Opt-out links: For analytics and marketing cookies placed by third parties, opt-out mechanisms may be available directly through those providers.

Please note that if you disable or delete cookies, some features of our PlayHub platform — including game loading, session continuity, and personalised bonus offers — may not work as intended. We are not responsible for any degraded experience resulting from your decision to restrict cookies.

Cookies and Responsible Gaming

Here at PlayHub, we use session and activity cookies in support of our responsible gaming commitments. These allow us to monitor gameplay patterns and enforce self-exclusion or deposit limit settings you have applied to your account. Our Responsible Gaming tools depend in part on cookie-based session tracking to remain effective. We strongly encourage all players to engage with these tools where needed.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Our PlayHub Casino team will post any updated version on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy. The English version of this policy takes precedence over any translated versions, in accordance with our Terms and Conditions.

Contact Us

If you have any questions about our use of cookies or wish to exercise any rights in connection with your data, please contact us at support@PlayHub Casino.com. Our support team is available via the feedback form on our website. Play Hub Casino is operated by Usoftgaming N.V., registered at Kaya Richard J Beaujon z/n, Willemstad, Curaçao, and is licensed and regulated by the Curaçao Gaming Authority.

Content updated: July 21, 2026